Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We use courier services to deliver straight to your door. The maximum delivery time is fifteen days* but we will do our very best to get them to you even quicker! *Special order items take longer.
You can visit our my account page and signup for your account. Our store is SSL secure ensuring highest security to your information.
You can change your shipping address in the my account page. For further assistance you can send us a email.
Any business incurs costs when delivering products to its customers. There are two ways of recovering this cost – either pass it on to the customer (which we have done), OR build it into the price of the goods being sold. We choose to charge a single delivery fee for all orders, rather than building it into the price of the goods. That way, we are able to keep our prices LOW!
Very. The entire site uses the the https secure protocol, and payments are processed offsite by PayPal, one of the largest payment gateways Worldwide.
We accept credit cards (Visa/Mastercard), PayPal and EFT.
We ship to over 200 countries and regions, and our site comes in 12 languages.
We import mostly from the US, and occasionally UK and China.
If you need to swap an item
Returns and Exchanges
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
. If you are not satisfied with the product you received, please contact us.
Please click Contact Us you would better to provide photo of the goods, or testing video to us in order that we can confirm goods issue and offer solution to you.
If you have opened dispute, and it is waiting for you to return goods, please return goods in 10 days (various based on different countries, please check information on the Returns Page.
Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;
Step 2: Check the return address on our Contact Us page.
Step 3: Mail the goods with a traceable logistics;
Step 4: Submit tracking number and logistics information in the system.
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You can send us a message in our Contact Us page, email us at [email protected], or our live chat.
After you place the order, the order details (like color, size, shipping address etc.) cannot be changed.
If you placed order with wrong information, please contact us before the order is shipped out, and suggest to ship with correct information.
You can also cancel order before the order is shipped out.Â
You can cancel your order with seller’s approval. Cancellation process:
1. Click ‘Request Order Cancellation’. Select a reason for cancellation
2.Wait confirmation from seller. If seller did not respond within 48 hours, order will be cancelled automatically.
3. Refund will be processed to your bank/card account within 3-20 business days
Unfortunately we do not offer pre order or back order on out of stock items